Astonea One Pvt. Ltd. is committed to achieving the utmost satisfaction for its distributors. Our goal is to guarantee a seamless and enjoyable experience for distributors after their purchase, focusing on the quality and promptness of delivery. Additionally, we strive to keep our distributors well-informed about the different stages of their orders, including order processing, dispatch, and delivery.

What are the shipping charges on products?

Shipping charges are applicable on all orders below the payable amount of INR 3,000/-. The applicable charges will be calculated and communicated to you at the time of order. Courier charges are non-refundable.

How long will it take to receive the ordered products?

It takes 2-5 working days from the day of order confirmation to deliver the products within India, given that the delivery is not delayed due to concerns raised by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. If in case the delivery period exceeds the estimated time, either due to mishap or unforeseen circumstances, the Distributor is notified regarding the same.

What if I received a damaged product?

The Distributors are advised that if the packaging is tampered with or damaged at the time of accepting delivery of the goods, they should refuse to take delivery of the package and immediately & inform us via e-mail one@astonea.org mentioning the order reference number. We shall make our best efforts to ensure that a replacement delivery is sent to the Distributor at the earliest.

My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive a shipping confirmation email with the details of the tracking number and the courier company processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.

If you haven't received your order within 4-7 days of confirmation email, receiving your shipping please contact Consumer Grievance Redressal Committee or write to us at one@astonea.org and same will be resolved by us.

What to do if my order shows delivered, but I haven't received it?

You need to report non-Delivery of the order, within 24 hours of receiving the notification delivery by contacting the Consumer Grievance Redressal Committee or inform us at one@astonea.org.

Astonea one has no liability for non-Delivery of the order reported after 24 hours.

Is it possible to request for change the delivery address at any point of time once the order has been placed?

If the order has been placed but not dispatched from our warehouse you need send an email from your registered e-mail id to us at one@astonea.org as soon as possible requesting for the change of delivery address.

Order has been placed and dispatched?

Once the order has been placed and dispatched, it would not be possible tso redirect the order to the secondary delivery address. If our shipper is unable to deliver the order at the address provided by you then dispatched product is automatically returned to our warehouse and processed as return and eligible for refund as per policy.

For any further query write us on:

one@astonea.org. Astonea one shall not be responsible in any manner whatsoever for (i delivery of the Product(s) at a wrong address furnished by you; (i) any loss andor damage to order due to incorrect, incomplete and/or false information furnished by you.